Career Opportunities

Supports the Corporate initiative to reduce accounts receivables by performing comprehensive collections work that includes:  collections calls, following collection prioritization design, maintaining account review/collection attempts standards, timely follow-up, identification of customer or internal issues impacting collections and resolution of those issues, continual reduction of accounts forwarded to external collection agencies and improving collection performance within an assigned portfolio of accounts.

·        Maintain collection prioritizations

·        Maintain collection calls and account review standards

·        Maintain compliance with policies and procedures

·        Communicate with District Offices

·        Maintain collection history notes, actions taken to resolve, proper follow-up

·        Resolve customer concerns and issues relating to collections

·        Prepares documentation of accounts placed for collection

·        Additional duties and responsibilities as required

·        Assist dispute resolution as may be required

Familiarity of FDCPA Rules

·        Associate degree in Accounting or equivalent experience preferred

·        2+ years commercial collections / accounts receivable / dispute resolution or customer service experience

·        Knowledge of accounts receivable transactions including:  Billing, Credits, Payments, Sales Terms

·        Good PC skills (knowledge of Excel, Word) email

·        Excellent customer service, communication and organization skills

·        Knowledge of customer accounts receivable past due aging, customer dunning process, account research and account reconciliation’s

·        Taking ownership of a collection portfolio

·        Ability to recommend accounts for placement to third party collection agency