Career Opportunities

Support the corporate goal of maximizing profitability by protecting the company’s investment in accounts receivable.  To Supervise and assist with the management of overall corporate collections in Valley Forge Location.  The collection call center staff will consist of full time, part time, and seasonal staff to handle commercial collections and dispute resolution within retail accounts receivable.  The Supervisor will be supported by 1 Team Lead/Senior Collections that will maintain a flexible schedule to assist the Supervisor in ensuring that the overall collection operation effectively maintains quality, productivity, and collection goals and standards while maintaining high quality customer service and reducing outside agency collection expense. 

• Supervision, training & coaching of the collection staff including all aspects of performance management
• Ensure all Fair Debt Collection Practices Act rules and regulations are strictly adhered to and followed
• Effectively supervise and motivate staff to maintain a high level of customer service, quality and productivity
• Monitor collection programs and call campaigns to ensure departmental standards are met or exceeded
• Monitor agent compliance with departmental and company policy and procedures on a daily basis
• Monitor daily operational performance and prepare reports
• Effectively manage predictive dialing campaigns to ensure maximum productivity.
• Additional duties and responsibilities as required

• Associates degree or equivalent experience
• 4+ years direct experience in Consumer / Commercial collections predictive dialer systems
• Working knowledge and experience with FDCPA rules and regulations
• 3-5 years experience in a first/third party collection call center
• 2+ years experience supervising a staff of 8+ employees 
• Knowledge of billing process and accounts receivable transactions including but not limited to:  invoicing, credits, cash applications, sales terms, pricing, delivery transactions
• Excellent PC Skills (Proficient with Microsoft Word, Excel, Internet, and  E-mail communications,)
• Working knowledge and experience with FDCPA rules and regulations
• Analytical abilities to perform account research and reconciliations to resolve account disputes
• Knowledge of consumer and or commercial distribution business, collections, dispute resolution