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Understanding the Signs of Fraud

Posted on 8/6/2024

Understand the signs of fraud when it comes to your home's propane
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Don't Get Hooked by a Phishing Scam

There are a lot of scammers out there, and we’ve started to see recent examples of scams impersonating AmeriGas with the goal of targeting you, our valued customers. The people on the other end of these schemes usually present themselves as representatives of AmeriGas to convince you to share your private information, including personal and financial details that could be misused.

The best way to protect yourself from potential fraud is to stay vigilant. These scams can seem very realistic, so arm yourself with this important information from AmeriGas and keep yourself from falling victim to fraud.

Payments & Sensitive Information

At no time will AmeriGas ask for payments or payment information via online chat, social media, or ask that you make payments via Zelle or Cash App. 

Customers should ONLY make payments through these approved channels:

  • Pay your bill via your online account at www.MyAmeriGas.com. If you have not created your MyAmeriGas account, visit www.MyAmeriGas.com/Register and register using your account number or contact information.

  • Pay by check or money order mailed directly to the address on your invoice with the envelope provided with your invoice. If you do not have your invoice, please include your AmeriGas account number on your check/money order and mail it to:

AmeriGas

PO Box 371473

Pittsburgh, PA 15250  

  • Pay by phone by calling our customer service center at 1 (800) 263-7442 

Below are the payment methods currently accepted by AmeriGas: 

  • Checking/Savings Account, Credit/Debit Card, PayPal or Check or money order.
    • Please note our drivers do not accept payments at delivery locations.
  • We accept all major credit cards*: MasterCard, Visa, American Express, and Discover.
  • PayPal is available within MyAmeriGas only.  

For more information about paying your bill, including step by step instructions, please visit our support hub. 

AmeriGas Websites & Social Media

Below is a list of all the legitimate AmeriGas webpages and social media sites. Always be sure to check the URL (website address at the top of your browser page) to make sure you’re on a sanctioned and official AmeriGas-run web site.  

Final Words of Caution 

Remember, if you’re speaking to someone online or over the phone who says they’re from AmeriGas, and something doesn’t feel right, please contact our customer service center at 1 (800) 263-7442.  

Some additional information to keep in mind: 

  • Our agents will never ask for your payment information directly and will only assist in confirming your payment amount and method. They will then connect you to the secure payment phone system.
  • Our agents will never ask for payment information over chat or email. Instead, we will always direct you to pay online at MyAmeriGas.com or through the payment phone system, which can only be reached by calling 1 (800) 263-7442.

Stay safe, stay vigilant, and please know we are proud to serve you! 

AmeriGas Propane