MyAmeriGas FAQs

Only information for one account or one delivery location will be displayed at a time. To select the account or delivery location you wish to review, select “Manage” next to the location on the “Account Center” page. To view a different account or location, select the “Change Location” button in the top left corner to return to the “Account Center” page.

In order to register your MyAmeriGas account online, you will need your account number.

Customers can find their account number on their paper bill, or by calling customer service at 1-800-263-7442. Once you are registered, you will also be able to find your account number throughout your online account.

Once you have your account number, setting up your account is as easy as 1, 2, 3!

1. Identify yourself. The first step requires your account number and your zip code.


2. Verify. In this step you will provide your name, phone number, and email address to confirm the account information.


3. Setup. Your email address will serve as your USERNAME and in this step you will set your password and security questions.

That's it! Once your setup is complete, you'll review and accept the Online Terms of Use, and be able to enjoy all the conveniences of our online self-service.

To delete your account, select edit on the "My Profile" page. This action will only delete your online account and does not cancel your propane service. Please note, deleting your online account will not turn off Automatic Payments.

If you forget your password, click on the “Forgot Password” link on the “Login” page. You will be prompted to provide the email address associated with your online account. You will receive an email with a link to reset your password.

Your user ID is your email. If you don't recall the email you used to set up your account, you can verify your account with our customer service department by calling in and we can confirm the email address linked to your online account.

The account number can also be found on your paper bill. The number on the invoice left at delivery is NOT your account number. If you cannot locate the account number, we can provide it you by calling customer service at 1-800-263-7442. Once you have created a MyAmeriGas online account you will also be able to access your account number anytime using your online account.

Please note that for customers who became a customer through the "Get a Quote" process online, the email and password you set up during the quote process are your MyAmeriGas login credentials, and you should simply be able to log in without registering or entering your account number.

Yes. Login to your MyAmeriGas account. Select the Billing & Payments dropdown menu, then select the View Invoices option.

Yes. Even if you have a credit balance on your account, you need to make your monthly payments in order to remain enrolled in a budget pay (Conveinece Pay or AmeriGuard) program. The goal of the budget pay program is to build a credit on your account to apply toward future deliveries made during the program year. The program is designed to spread the annual cost of propane over the term of the contract.

Yes. As a Pre-Buy customer you may receive invoices for items not included in your contract, such as service, which are due on the date specified on the invoice. You can see your bill  in detail by going to the All Account Activity screen and selecting "View Invoice". 

Eligible customers can sign up for Automatic Delivery or Convenience Pay online in their MyAmeriGas account.  You can enroll in Automatic Delivery by selecting the "enroll in Automatic Delivery" button within the Tanks and Deliveries section. The Offers and Promotions selection will show Convenience Pay if it is available to you. Both of these options may require credit terms.

To sign up for paperless billing, login to your MyAmeriGas account and select the Billing & Payments dropdown menu, then select the Billing Notifications option. Navigate to the Paperless Billing area and edit to On.

If you receive a notification regarding a new invoice, please login to your MyAmeriGas account and select View Invoices from your Account Summary page.

The Account Balance displayed on the “All Account Activity” screen shows your current account balance, including all outstanding charges, recent payments, and credits. Invoices display your balance as of the date the invoice was generated. Other activities may have occurred on your account since an invoice was generated and will be reflected in your account balance shown on the All Account Activity Page.

Per your Convenience Pay agreement, your payment may adjust up or down every 90 days based on your propane usage. Adjustments are made so you may enjoy the convenience of monthly payments while avoiding large heating bills during heating season. 

AmeriGuard isn't adjusted on a specific frequency but may be periodically adjusted to avoid the possibility a large settle-up payment or credit at the end of your current plan year.

Yes, the balance information displayed on the “Account Summary” page will be the balance of all your tank locations. Please note, this does not apply to multiple accounts which have been linked for access under one user ID or login.

To unenroll from paperless billing login to your MyAmeriGas account and select the Billing & Payments dropdown menu, then select the Billing Notifications option. Navigate to the Paperless Billing area and edit to Off. You will be charged a Paper Invoice Fee of $2.99 per invoice if you choose to receive paper invoices.

Login to your MyAmeriGas account, select the Billing & Payments dropdown menu. Select the View Invoices option. On the top left of this page you can select the date range of invoices from your account. You will have access to up to 24 month of invoice history.

If you receive a notification regarding a new invoice, please login to your MyAmeriGas account. On your Account Summary page, select the on the View Invoices button to view detailed copy of your invoice. There may be several reasons why you have a negative balance, but still have an invoice available for payment. For instance, if you are enrolled in Convenience Pay or AmeriGuard, you must make your monthly payment each month even if you have a credit balance in order to remain on the program. You may receive invoices for items not included in your program, such as service, which are due on the date specified on the invoice.

If you have processed a partial payment, this amount will be reflected in your Payment Due and will display within your All Account Activity. The pdf of the invoice will continue to show the initial amount due.

Customers with automatically scheduled deliveries do not need to place an order, our system automatically generates your delivery order. You can view your scheduled deliveries by selecting “Deliveries/Scheduled Deliveries”. If you are in need of a delivery in addition to what would normally be scheduled, please call customer service at 1-800-263-7442.

Yes, eligible customers can request a propane delivery online. If you are eligible to request a delivery online, you will see the "Request A Delivery" option within the Deliveries menu. If you do not see this option, please contact customer service to request a delivery. Note: If you already have an open order, you will not see an option to place an additional order.

The system will default to showing the last 12 months of your delivery history, but you can actually view deliveries up to 30 months of activity. Simply change the amount of delivery history displayed by changing the date range at the top of the “Delivery History” page. Additionally, you can download your delivery history by using the "export to Excel" feature on the Delivery History page.

To cancel or modify an existing online or telephone delivery order, please call our customer service agents at 1-800-263-7442 or chat with us, online.

The Scheduled Deliveries page displays any existing, undelivered (open) delivery order on your account.  If you are enrolled in Automatic delivery, system-generated delivery requests will appear in this tab. If you have recently requested a delivery via IVR, phone or online, your delivery order will be displayed here. After a delivery occurs, these deliveries can be viewed in the “Delivery History” tab.

If you’re an Automatic Delivery customer, confirm on the "Account Summary" or "Scheduled Deliveries" pages that you have a delivery pending. If an order is listed, we are working to fulfill your order and a delivery is scheduled or in the process of being scheduled. If you do not have an order listed and your current tank % is <10%, please contact customer service at 1-800-263-7442 for an urgent delivery. Please ask the office to review your usage factors for scheduling automatic deliveries to improve the accuracy of the system going forward.

If you place your order online, you will receive an email confirmation and a delivery window (date range) will display in  your online account. If you are an automatic delivery customer, this window will not show online, but if you elect to receive text messages from us in your online preferences, you will receive a text message confirmation within a few days of your delivery.

Yes, you can link multiple accounts under one user ID or login. Select the “Link a location” button and enter the account number and billing zip code for any locations you’d like to add to this user ID or login.

To update your billing address, please contact us. You can submit a request, chat, or contact us by phone at 1-800-263-7442. Any changes to delivery address update need to go to our customer service center directly.

Under "My Account", select the "My Contacts" option. From that page you can add or remove contacts, update personal information and preferences, and associate contacts with different accounts.

You can view all of the locations linked to your User ID on the "User Profile" page. 

For your security, your account will be locked out after 5 unsuccessful attempts to log in. Please use the Forgot Password link if you cannot recall your password. If you are unsure of your user name, it will be the email address associated with your account. 

Please login to your My AmeriGas account and select the Billing & Payments dropdown menu. Select the Billing Notifications option. Under the Billing and Payment email notification section you can review and/or update your email address. Select the On or Off button to update your billing and payment notifications.

On your Account Summary page, select View All Account Activity to view any credits received. A credit will be reflected in your account balance or shown on your invoice.

Within your MyAmeriGas account you can view the price per gallon for your prior deliveries by accessing your invoice history. Select View Invoices from the Account Summary page to view up to 24 months of invoice history.

Login to your MyAmeriGas account, select the Make a Payment option.

Login to your MyAmeriGas account. Under the Billing and Payment Options on this page, your Auto Pay election will be displayed as On or Off. You can enroll or unenroll in Auto Pay by selecting the Payment Methods option from the Billing & Payments dropdown menu.

Yes. Login to your MyAmeriGas account, select Make a Payment then select the Pay Another Amount option to enter the amount you would like to pay. Aa additional payment towards future invoice will display as credit to be used for future invoices.

We accept the following payment types: check, credit card, debit/bank card, or money order. Please note our drivers do not accept payments at delivery locations. Payments can be made via phone, mail, or online. We accept all major credit cards: MasterCard, Visa, American Express, and Discover.

We impose a surcharge on credit cards that is not greater than our cost of acceptance. 

TO COVER THE COST OF PROCESSING A CREDIT OR CHARGE CARD TRANSACTION, AND PURSUANT TO SECTION 5-2-212, COLORADO REVISED STATUTES, A SELLER OR LESSOR MAY IMPOSE A PROCESSING SURCHARGE IN AN AMOUNT NOT TO EXCEED 2% OF THE TOTAL PAYMENT MADE FOR GOODS OR SERVICES PURCHASED OR LEASED BY USE OF A CREDIT OR CHARGE CARD. A SELLER OR LESSOR SHALL NOT IMPOSE A PROCESSING SURCHARGE ON PAYMENTS MADE BY USE OF CASH, A CHECK, OR A DEBIT CARD OR REDEMPTION OF A GIFT CARD.

You can sign up for Auto Pay within your MyAmeriGas account by selecting the Billing & Payments dropdown menu. From there, select the Payment Methods option. Select the On option to the right of the Automatic Payments. Additional steps may include selecting your payment method and selecting the check box to accept the terms and click Confirm. In order to sign up for Auto Pay, a saved payment method is required.

Yes. You can save multiple bank accounts or credit cards within your online account, including a new additional payment method, your PayPal account. Login to your MyAmeriGas account, select the Billing & Payments dropdown menu. From there, select Payment Method and you can add a payment method by selecting the Add a Payment Method option to add and save your bank account, credit card or PayPal account.

Yes. Login to your MyAmeriGas account, under your Account Summary, select the Make a Payment option. Select the type of payment you want to make. After selecting Next, select the calendar to the right of the date to select a future date.

Yes. The same payment method can be used for multiple accounts. A customer can add the payment method under each account to process that account’s payments.

Yes. You must register for an online account in order to make a payment online. Signing up is simple and convenient, get started on MyAmeriGas.com.

Yes. Even if you have a credit balance on your account, you need to make your monthly payments in order to remain enrolled in a budget pay (Conveinece Pay or AmeriGuard) program. The goal of the budget pay program is to build a credit on your account to apply toward future deliveries made during the program year. The program is designed to spread the annual cost of propane over the term of the contract.

Yes. As a Pre-Buy customer you may receive invoices for items not included in your contract, such as service, which are due on the date specified on the invoice. You can see your bill  in detail by going to the All Account Activity screen and selecting "View Invoice". 

To cancel a future scheduled payment, login into your MyAmeriGas account and select the Billing & Payments dropdown menu. From there, select the View Payments option. Navigate to the scheduled payment and select Cancel. If your payment shows In Progress you will not be able to cancel or modify at that time. You can cancel a scheduled payment up until 11:59pm ET the day prior to the scheduled payment date.

You may edit your payment to reflect any amount. Login to your MyAmeriGas account and select Make a Payment. You can select any invoice to change the amount to be paid.

Login to your MyAmeriGas account and select the Billing & Payments dropdown menu. Select the View Payments option. All payments made within a 24 month period will display. Payments scheduled for the future will appear as Scheduled.

Auto Pay, or Automatic Payment, uses a saved bank account, credit card or eWallet account to automatically pay your invoices without having to log in or schedule a payment. If you choose to enroll in AutoPay, your bank account, credit card or eWallet account will be charged on the day your invoice is due.

Login to your MyAmeriGas account. Select the All Account Activity page or your View Payments which is an option listed under the Billing & Payments dropdown menu. In both of these areas you can view up to 24 months of your payment history.

Login to your MyAmeriGas account. Under your Account Summary in the Billing and Payment Options select the Payment Methods option to edit your Auto Payment selection. If an auto payment is in progress, you will be presented with a message indicating a payment is in progress and you will need to wait 24 hours to unenroll in Auto Pay. You can also call us at 1-800-263-7442 to unenroll by speaking with a customer service representative.

You may edit your payment to reflect any amount. Login to your MyAmeriGas account and select the Billing & Payments dropdown menu. Select the Make a Payment option. Under the Choose a Payment Amount select the Pay By Open Invoice option. Select the Edit Payment Amount to the right of the invoice and enter the amount you would like to pay. If you do not pay your invoice in full on or before its due date, you may be subject to late charges in accordance with the AmeriGas Terms and Conditions.

Login to your MyAmeriGas account to unenroll form Auto Pay. Under your Account Summary in the Billing and Payment Options select the Manage Auto Pay option to edit your Auto Payment selection. If an auto payment is in progress, you will see a message indicating a payment is in progress and you will need to wait 24 hours to unenroll in Auto Pay. You can also call us at 1-800-263-7442 to cancel or disable Auto Pay by speaking with a customer experience representative.

AmeriGas uses predictive software that takes into account the appliances that you use in your home as well as weather. Prior use may also be used as part of the equation. If you are a customer set up for automatic delivery, we will automatically generate an order for you when we estimate your tank level to be at a certain percentage. (Typically 30%, but can vary.)

Yes, within 10%. Our system compensates for variations based on usage, the propane appliances in your home, combined with current weather patterns, to ensure timely deliveries are made. If you are an automatic delivery customer and notice a discrepancy and are not in danger of running out of propane, you may update your actual percentage yourself, within your MyAmeriGas online account.  If the displayed estimated level is significantly lower than your actual tank level, please contact customer service to discuss adjusting the factors used by our system to improve the accuracy of the system going forward. 

The propane equipment on your property is either leased and owned by AmeriGas (Company Owned), or owned by you (Customer Owned). If Company Owned Equipment displays on the “Tank Information” page, you lease the tank on your property. If Customer Owned Equipment displays on the “Tank Information” page, you own the tank on your property.

When the tank is owned by AmeriGas and leased to the customer, you agree to pay annual tank rent during the period the leased equipment is installed at your residence. The amount of the rent can vary by geography and may be affected by, among other things, the size of the tank(s) and your actual annual usage.

Automatic delivery Customers can view the estimated tank level that is used to trigger their deliveries on the "Account Summary" page as well as the “Tank Information” page.

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