We're here to help make managing your propane service easy this season.
As the weather turns colder and we plan for winter deliveries, below are our recommendations to help ensure your propane service runs smoothly and continuously. We recommend you check your tank gauge and order early to ensure ample time for a propane delivery. For the most convenient service, we encourage customers to manage their propane account online at MyAmeriGas.com where you can order propane, pay your bill, and update usage information.
As always, if you smell gas or are experiencing signs of a gas leak, our 24/7 emergency service can be reached at 800-805-0659.
Check Your Tank Gauge.
Start this season off right by checking your propane tank gauge to avoid any surprises. Learn how to check your tank gauge. You can also view your Estimated Tank Level and Estimated Days Remaining within your MyAmeriGas account and can submit an updated tank level at any time.
Order Early.
We currently recommend Will Call, or call ahead, customers order when your tank gauge reads 30% to 40%. The quickest and easiest way to place a propane order is to order online at MyAmeriGas.com. Both customers who receive an invoice due after delivery and customers who pay in advance can order online. Request a Delivery Online.
You can also use our self-serve automated phone system to place an order 24 hours a day by calling 800-263-7442. Lastly, if you prefer to place an order with an agent via phone, contact us at 800-263-7442.
If you are an Automatic Delivery customer, we'll monitor your usage and automatically schedule deliveries when we estimate your tank is getting low. Login to MyAmeriGas to monitor your propane usage, submit a tank level update, and view your scheduled deliveries.
Signup for Notifications and Alerts.
Stay up to date and receive text message alerts about your delivery status or service appointment. You can also signup to receive billing and payment email notifications or text message payment reminders. Enroll or manage your contacts within your MyAmeriGas account. Review our text message program guide for more information about our text message alerts.
Be Prepared for a Delivery.
To help ensure AmeriGas is able to safely complete your deliveries this winter, please read the important reminders found in the Winter Safety Guidelines. For example, keep your driveway and propane equipment clear of snow and ice, and mark the location of underground propane tanks.
View Your Scheduled Deliveries.
Automatic Delivery and Will Call customers can view scheduled deliveries within MyAmeriGas. Once your propane delivery has been completed, you can view the details within your delivery history. View My Scheduled Deliveries.
Enroll In Automatic Delivery.
For added convenience, we can place your next propane delivery for you when you enroll in our Automatic Delivery Program. We’ll monitor your usage to estimate your propane needs and automatically schedule deliveries for you when we estimate that your tank is getting low. There is no additional cost to enroll. Eligible customers can enroll in Automatic Delivery within their MyAmeriGas account.
Manage your Propane Billing & Payments.
AmeriGas offers various bill pay options for your convenience including online, mail, phone, and automatic payments. You can make a one-time payment, schedule a payment for a future date, or enroll in Automatic Payment online anytime. Payments via bank account and credit card are accepted online. You can also view your invoices and account activity within your online account. Make a Payment Online.
To pay by mail, checks or money orders may be mailed directly to the address on the remit portion of the invoice with the envelope provided with your invoice. If you do not have your invoice or are paying in advance, remember to include your AmeriGas account number on your check/money order and mail to:
AmeriGas
PO Box 371473
Pittsburgh, PA 15250